Support for Every Stage of your Alpha Grill Journey
From site readiness and recipe testing to installation, training, monitoring, and service, Aniai works with your team before and after the sale to help your kitchen get the most out of Alpha Grill.
Before you Buy
Get it Right Before it Even Arrives
Built into your Kitchen Plan From the Start
Before installation, Aniai supports your team with site readiness, electrical compatibility checks, and onsite coordination. Our field service engineers work with you, local reps, and local service partners to help prepare your kitchen for a smooth installation.
Note: Final electrical work and local code compliance remain the customer’s responsibility, but Aniai supports the process closely from start to finish.
Support Includes
Site readiness review
Electrical compatibility support
Onsite visits when needed
Coordination with local codes and customer teams
Pre-install planning with sales, reps, and service teams
Recipe Testing
Test your Menu Before Locking on the Grill
Every kitchen cooks differently. Our team helps test and program recipes based on your menu, proteins, cook times, thickness, and operational goals. Custom recipe testing is done so your team can see how Alpha Grill fits your actual workflow.
After you Buy
Installation & Training
Set Up Right. Ready From Day One.
White Glove Installation
When your Alpha Grill arrives, our team handles installation from start to finish. We don’t just drop equipment off, we make sure it is fully set up, configured, and ready to run in your environment.
Hands On Training
Your team is trained directly in your kitchen, using your menu. From loading and cooking to cleaning and daily operation, we make sure your staff is comfortable running the grill during real service conditions.
Custom Recipe Programming
Your recipes are programmed into the system, calibrated to your exact requirements and help integrate the grill into your line so it supports your speed and workflow from day one.
Ongoing Support & Monitoring
Support that Does Not Stop After Installation
Once your grill is live, support continues behind the scenes.
We take a more proactive approach to care.
Alpha Cloud and AI systems enable remote visibility into equipment performance, configurations, system behavior and motor movement. This allows our team to troubleshoot faster and step in early when needed.
For operators running at scale, Alpha Cloud provides visibility into cooking performance, output, and consistency across locations, helping teams stay aligned and in control of operations.
Service & Repairs
When you Need Support, We are There
Our in house field service engineers work alongside a network of certified local service partners, so help is available when and where you need it. From troubleshooting to repairs, issues are handled quickly to keep your kitchen running.
Once installed, your team has a direct line to our FSE team. Share a quick note, photo, or video, and we step in with clear guidance or coordinate service as needed.
One Year Limited Parts & Labor Warranty
Alpha Grill is backed by a one year limited parts and labor warranty, giving you a reliable system you can count on in daily operations. Any service or repair is handled quickly by our team, to keep your kitchen running smoothly.
Parts and Accessories, When you Need Them
A full range of replacement parts and accessories is available to maintain performance and uptime, with ordering and fulfillment supported by our team.
You Are Not Just Buying Equipment
You are getting a system, a team, and ongoing support designed to help your kitchen perform better every day.
If you are evaluating Alpha Grill, we are happy to walk through your setup, test your menu, and show you exactly how this would work in your operation.